Beyond Ramps And Handrails: Accessibility Is Also Important For Property Websites

Property managers need to ensure that their websites are accessible to people with disabilities.

As the internet has become indispensable to everyday life, particularly during the pandemic, business owners have had to make sure their websites are accessible. Multifamily landlords are likely familiar with Title III of the Americans with Disabilities Act, which requires that their properties can be accessed to all tenants, shareholders and owners, but the courts are increasingly extending these requirements to websites as well.

Providing a website that can be used by people with varying visual and physical needs is critical from a customer service standpoint — and it’s important to note that accessibility can benefit everyone — but property managers should also look ahead to possible legal challenges.

Richard Klein, a partner at Klein Greco & Associates LLP, who formerly headed the co-op and condominium board practice at New York City real estate law firm Romer Debbas, LLP, notes that property owners may face lawsuits if their websites aren’t accessible — for example, if a building’s application or co-op board minutes are only available online, a visually impaired person who uses a screen reader needs to be able to access it.


“The requirement is that it has to be a reasonable accommodation,” Klein said.

Just as some accommodations in buildings don’t always necessitate major construction, property managers may not need to build an entirely new website. They can work with web accessibility consultants and also companies that offer technology solutions.

“There is a cost factor, but in the long run they’re better off addressing it now,” Klein said.

Klein recommends that landlords and property managers speak with their web developer or hire an IT professional who specializes in web accessibility.

“I think this is going to become a hotter issue right now because of the pandemic,” Klein said. “More people are going to do business online. I don’t think there’s anyone who can get away with saying I can’t make this accessible.”

I’ve been working as a journalist in the New York metro area for more than a decade and have developed a specialization in luxury real estate, writing about everything